If your e-commerce business is handling more than 10 - 20 orders per day, spending more than an hour per day on fulfilment, or if you have more than 100 products then we can save you significant money.
We use the principles of kaizen or “continuous improvement” to implement hyper-efficient processes in your fulfilment and logistics.
Almost all small e-commerce businesses have very inefficient procedures for the physical side of the operations – purchasing, warehousing, picking, packing, fulfilling, returns, and inventory management.
Kaizen is an approach to creating continuous improvement based on the idea that small, ongoing positive changes can reap significant improvements. Typically, it is based on cooperation and commitment and stands in contrast to approaches that use radical or top-down changes to achieve transformation. Kaizen is core to lean manufacturing and the Toyota Way. It was developed in the manufacturing sector to lower defects, eliminate waste, boost productivity, encourage worker purpose and accountability and promote innovation.
We use the principles of kaizen combined with our expert knowledge of Shopify and e-commerce practices to implement semi-automated stock ordering – all your products and inventory are managed in Shopify and purchaase orders are generated in Shopify. We then implement efficient warehousing (for a small business this is often as simple as buying 3 or 4 shelving units, some parts bins, and a marker) and SKU numbering. We ensure that your picking dockets printed from Shopify contain the SKU of the product and the area it is stored in. We implement barcode scanning to ensure accurate fulfilment. We integrate Shopify with your courier’s labelling software. We determine a system for choosing the lowest cost packaging for each order. We implement barcode drive stock taking processes, and we tweak Shopify to allow automated returns processes for your customers to return defective or unwanted goods.
We have been doing this in various businesses for over quarter of a century and we are experts at reducing costs, removing mundane repetitive actions, and empowering you or your employees to think rather than act like robots.
It won’t happen overnight, but as you work with us you will see massive cost savings and significant efficiencies in your business. That will produce greater profits and more importantly it will allow for sustainable growth.
In 2022 we scaled an e-commerce business from less than 10 orders per day to over 100 orders per day. The fulfilment team consisted of two people working approximately 60 hours per week between them. When they were doing 10 orders, they spent approximately 4 hours every morning getting the orders ready to ship, querying with customers, arranging couriers, and finding stock. When they scaled to 100 orders, they were often still finished fulfilment by midday. They made less mistakes, there were significantly less returns, breakages, and issues and most importantly they enjoyed coming in to work every day.
We charge a fixed daily fee for this service, and it takes as little as 3 days for a small business to make big changes. We will do all the work required in Shopify and we will source the hardware, equipment, and warehouse equipment required (with your input of course). And by warehouse we do mean your shed or spare room if that is the stage you are at – the whole idea is to start right and grow fast.
We guarantee quantifiable cost savings that will pay for our fees in a short period of time.
Book a free preliminary consultation – the half hour you spend talking to us will be one of the most useful chats you will have this year.
