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Support Packages

Perfidious Albert's support packages are highly flexible and can be tailored to your on-going needs. Our friendly support team are here, ready to help with whatever difficulties you may encounter.

Access Plans and Pricing

Contact us for custom options.

Shopify PAYG

€50/month

Some key features
  • Suitable for non-critical applications
  • Access to our support system

  • Shopify clients only

  • No Service Level Agreement
  • Pro-active updates and patches
  • Preferential support rate of €75 per hour

.Net PAYG

€600/month

Some key features
  • Suitable for critical applications that need a fast response
  • Service Level Agreement
  • Pro-active updates, patches, and database maintenance
  • Irish standard weekday business hours with occasional times of minimal holiday cover
  • Preferential support rate of €75 per hour

On Call

€250/day

Some key features
  • Suitable for occasional weekend support around big events
  • Weekend and evening support

  • 30 min response time

  • €150 per hour call-out

Preferential Support Hours (IE)

€75/hour + VAT

Valid if access plan or SLA in place
  • Please contact us first to agree to work proceeding

Standard Support Hours (IE)

€100/hour + VAT

Valid if no access plan in place
  • Please contact us first to agree to work proceeding

Standard Support Hours (UK)

€75/hour

Valid for GB/NI customers with a VAT number
  • Please contact us first to agree to work proceeding

Support T&Cs

Pay As You Go only gives you access to our support software. We will respond to all support requests and may answer basic queries without further charge. In all other cases we will agree a fee and timeline with you for the support work before proceeding.

On Demand is subject to our standard SLA or a custom SLA. Any unused hours can be carried over for up to 3 months. Occasionally we may only have the resources to provide emergency support. When this happens we will always endeavour to notify you in advance and we will refund your monthly fee pro-rata.

On Call support is only by agreement and subject to availability.

All prices exclude VAT at 23%.